Privacy Policy

Last Updated: July 2026

1. Introduction

DC Properties ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, dcproperties.uk, contact us, or use our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

2. Who We Are

Data Controller:

DC Properties, hello@dcproperties.uk


If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.

3. Information We Collect

We may collect and process the following personal information:

Information You Provide

  • Name

  • Email address

  • Telephone number

  • Postal address

  • Property enquiry details

  • Any information provided through contact forms, emails, or telephone conversations

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Website usage data

  • Pages visited and time spent on our website

  • Cookie and tracking information

4. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and requests

  • Provide property-related services

  • Arrange property viewings and appointments

  • Manage customer relationships

  • Improve our website and services

  • Comply with legal and regulatory obligations

  • Prevent fraud and protect our business

5. Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Legitimate Interests

To respond to enquiries, manage our business, and improve our services.

Contract

Where processing is necessary to provide services requested by you or to take steps before entering into a contract.

Legal Obligation

Where we must comply with legal or regulatory requirements.

Consent

Where you have expressly consented to receive marketing communications or where consent is otherwise required.

You may withdraw consent at any time.

6. Marketing Communications

We may send you information about our services where permitted by law.

You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in emails; or

  • Contacting us directly.

7. Sharing Your Information

We may share your information with:

  • Professional advisers (accountants, solicitors, consultants)

  • IT service providers and website hosting providers

  • Property management and maintenance contractors

  • Regulatory authorities where required by law

  • Other third parties where necessary to provide services requested by you

We do not sell your personal information.

8. International Transfers

Where personal data is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place as required by UK GDPR.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

Retention periods may vary depending on the nature of the information and legal obligations applicable to our business.

11. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Restrict processing of your data

  • Object to processing based on legitimate interests

  • Request transfer of your data to another organisation

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Commissioner's Office (ICO)

For more information about your rights, visit the Information Commissioner's Office website.

12. Cookies

Our website may use cookies and similar technologies to improve functionality and analyse website traffic.

You can control cookies through your browser settings. Where required, we will seek your consent before placing non-essential cookies on your device.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing any personal information.

14. Complaints

If you are unhappy with how we handle your personal data, please contact us first so that we can attempt to resolve your concerns.

You also have the right to lodge a complaint with:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk